Tech Support for Microsoft Dynamics GP 10.0








Association with a Microsoft Dynamics Gold Certified Partner for Technical Support



Armond Dalton Publications has reached agreement with a commercial technology company specializing in Microsoft Dynamics GP to help adopters with technical problems professors and students have installing and using the software. The support is limited to current and potential adopters of the materials, therefore the name of the firm is not provided here. If you are a current or potential adopter, contact Armond Dalton Publishers for the name of the firm and its contact information.

The firm that will provide the support is a Microsoft Dynamics Gold Certified Partner and comes highly recommended by Microsoft personnel involved with Microsoft Dynamics GP. We have met with the firm's personnel several times and are impressed with their competence and commitment to help educators learn the software. In their review of Computerized Accounting Using Microsoft Dynamics GP materials they were so impressed that they are considering using them for the training courses they provide to their customers. The goal of our association with the support firm is to permit you to resolve any challenges that you or your students have with the Microsoft Dynamics GP software as quickly and easily as possible. They are now ready to receive your calls if you need assistance. Following are the procedures we have established.

  1. We request that you first look below under Frequently Asked Questions to see if there is already a solution to your problem. The support firm is providing frequently updated information for the Armond Dalton web site to provide answers to frequently asked questions instructors have asked about the software. Students are also invited to use this source.

  2. Professors can call the support firm during the normal M-F work week with Microsoft Dynamics GP technical issues. The available times to call them are from 8:30 AM to 5:30 PM, Eastern Time zone. They have made a commitment to respond to questions within twenty four hours. Final resolution may take additional research and time, but in many instances they may be able to respond immediately and resolve the issue in much less than twenty four hours.

It is Armond Dalton's policy for the support firm not to respond to inquiries from students. This is both a cost issue for us and out of respect for many instructors' teaching preferences. We have provided the support firm a list of instructors to whom they will respond. If there are additional instructors or support personnel who you want them to respond to please send the names to Armond Dalton.
  1. As an adopter of Computerized Accounting Using Microsoft Dynamics GP, you have been provided directly with contact information for the technical support firm. If you still prefer to contact Armond Dalton directly, continue to call 517-351-8520 or email us at adpub@armonddalton.com. We will then forward the information to the support firm. This is likely to slow the response somewhat.

  2. Please contact Armond Dalton directly with any issues or concerns you have with the text materials. We are always interested in your concerns and recommendations. Similarly, if you have any concerns about your dealings with the support firm please let us know.

Technical Updates and Frequently Asked Questions for Microsoft Dynamics GP 10.0

  • Because of some requirements of SQL 2005, some installs have failed because of password issues. Although this problem is not widespread, some users have found that in order to successfully install the program, it is recommended that the password selected includes a combination of both upper and lower case letters, along with at least one numeric character. An example of a proper password would be Student1.

  • Some users whose installation fails have fixed the issue by changing the location where the Dynamics program is installed. On page 1-11 of the textbook, the Install Location window shows the default installation location as C:\Program Files\Microsoft Dynamics\GP-Education. However, some systems will not accept the hyphen in the GP-Education subfolder. Therefore, for anyone who is experiencing installation issues, we suggest manually changing the install location to the following:
    C:\Program Files\Microsoft Dynamics\GPEducation

  • FAQ #1: When I try to load the company data as described on pages 2-3 and 2-4, I receive an error message that the data cannot be found. SOLUTION: As described in a technical update letter that was mailed to all adopters in August, the instructions on page 1-14 for loading the company data from the company data DVD onto the hard drive are not complete. In order for the company data to load properly when the program is first opened, students need to copy the 12 company data files to the Student Data subfolder. Therefore, the location for copying the 12 data files should be:

    C:\Program Files\Microsoft Dynamics\GP-Education (or GPEducation - see item #2 above)

  • FAQ #2: When I try accessing custom reports for Waren Sports Supply in Chapter 7, I receive an error message that the reports dictionary cannot be found? SOLUTION: The reports dictionary file (Reports.dic) was not copied from the data DVD to the following location c:\Program Files\Microsoft Dynamics\Data.

Replacement of Defective DVDs

This program was reproduced by Armond Dalton Publishers, Inc. under a special arrangement with Microsoft Corporation. For this reason, Armond Dalton Publishers, Inc. is responsible for the product warranty.

Students who think they might have a defective DVD (this is very rare) should contact their instructor. The instructor will contact Armond Dalton to determine whether or not the problem is because of a defective DVD. PLEASE DO NOT RETURN THE CD TO MICROSOFT CORPORATION OR CONTACT THEM FOR SOFTWARE SUPPORT. This product is provided for free, and no support is provided for by Armond Dalton Publishers, Inc. or Microsoft Corporation.

To the extent of any inconsistencies between this statement and the end user license agreement which accompanies the program, this statement shall govern.