Do not answer questions via email or in the office. Instead, use the Discussion tool in a learning platform, like Blackboard or Desire2Learn, to answer questions. Establish logical forums that categorize questions. Teach students how to post in the correct Forum with meaningful subject lines. The Forums that have worked for me are:
- Transaction by date
- Adjusting entries
- Trial balance and worksheet questions
- Other
This serves two purposes. One, you only have to answer a question once, not 20 times. And, two, students can learn to search for answers and learn from each other.
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