Peachtree Complete Accounting 2010
Tech Support


Sage announces new registration process

The instructions for registering the software located on pages 2–4 to 2–7 of the Instructions and Assignments book are no longer applicable. In February 2011, Sage changed its registration process so that everything goes through a new site called Sage Customer Portal.

To register your Peachtree software:

  • Open Peachtree.
  • Click on Help.
  • Click on Peachtree Registration. The registration window will open.
  • Within registration window, click on the link www.peachtree.com/register.
  • A "Page Not Found" window will appear; click on Support & Training.
  • The Support & Training window will open. Click on Register Now.
  • The Sage Peachtree Accounting Product Registration window will open and you will have two options. Under the second option, ("If you purchased Sage Peachtree from Sage prior to February 25, 2011 or from a Retail Store..."), click on Log in to the Sage Customer Portal here.
  • The customer portal window will open. Click on Sign up for a Portal Account.
  • The sign up window will open. Click on I am a new Sage Customer.
  • In the next window, enter your information using your college or university as the company name and your personal information (name, address, email address, etc.). Click on Sign Up when finished.
  • A "Welcome to the Sage Customer Portal" page will open. Click on Register Now.
  • Finally, a "Product Registration Confirmation" page will open. Print this for your records.


For Software Issues: Technical support for software issues only (free for 30 days) is provided by Sage after students register their copy of the software online.

Homework and textbook–related questions should be handled by the instructor. If the instructor needs assistance for homework and textbook–related issues, the instructor should contact Armond Dalton for assistance.


 

Technical Updates and Hints


If your CD sleeve is missing a serial number, contact your instructor immediately. He or she will provide you with a serial number label to affix to the CD sleeve in the back of the Instructions and Assignments book. The software will not load without a serial number.

Some students have difficulty accessing the Waren Sports Supply dataset. For these students, they likely did not follow the instructions on page 1–12 to load the Waren Sports Supply dataset from the CD. Follow the instructions on the top of page 1–12 to load the Waren dataset, which describe copying the Warsposu folder directly to the hard drive. This dataset needs to be loaded separately because it is an additional company developed by the authors. The other two companies used in the project, Bellwether Garden Supply and Stone Arbor Landscaping, were developed by Sage Software so they automatically load when the program installs.

If students receive a prompt to enter a Tax Registration ID while attempting to process payroll, they should ignore any steps suggested by Sage to update the payroll tables. In addition to answering any questions as if they want to ignore the payroll updates that Sage is attempting to download, students should mark any checkboxes that appear that say "do not show this window again" so that they do not have to continue receiving payroll update prompts in the future. These prompts appear simply because Sage attempts to make sure users have the most recent payroll tax tables. All necessary payroll tables for companies used in our book are already entered into the program at the correct amounts for this project.

Some users have had problems with Waren′s payroll and inventory module after they backup and restore the dataset. It does not happen to all users, and it only seems to happen when Waren is restored from a previous backup file. DO NOT DO THESE STEPS UNLESS YOU ARE USING A VERSION OF WAREN THAT HAS BEEN RESTORED FROM A BACKUP FILE! If any students get payroll and inventory error messages after restoring Waren from an earlier backup, they should do the following:


  • Close the program.
  • Navigate to the following path: C:\Program Files\Sage Software\Peachtree\Company\warsposu.
  • Click on the Warsposu folder.
  • Click on Type to organize the files by type.
  • Delete the DDF files.
  • Click on Name to organize files by name.
  • Delete the Details file.

When Waren is opened again, these files will be rewritten. Sometimes they become corrupt during the backup/restore process, cause problems, and have to be refreshed. Note that if the problem happens again after a subsequent restore, repeat all of the above steps.



Better...

Armond Dalton publishes only the highest quality accounting and information systems supplements. Each is backed by extensive university teaching experience and excellent teacher and textbook author reputations. All books, including revisions, have been extensively student tested either in classrooms or by multiple students outside of the classroom, with the focus being making the materials easy to understand.


Cheaper...

Because of our concern for students′ needs and the high price of textbooks, we offer significant cost savings for high quality materials by eliminating the use of a sales force.


Faster...

The hallmark of our company is the service we provide. Our office staff knows every aspect of our business and is committed to quality service. Phone calls are answered by friendly, knowledgeable personnel and in–stock orders are shipped within 24 hours.



Armond Dalton Publishers, Inc.
2867 West Jolly Road
Okemos, MI 48864-3547
Hours: Mon-Fri, 8-4 EST
Phone:   517.351.8520
Fax:   517.351.8590
adpub@armonddalton.com

Armond Dalton Publishers, Inc.   2867 West Jolly Road   Okemos, MI 48864-3547   (517) 351-8520